Guest, Cancellation & Refund Policy

Cancellation Policy

PLEASE READ OUR TERMS, CONDITIONS AND CANCELLATION POLICY CAREFULLY BEFORE MAKING AN APPOINTMENT.

When you schedule your appointment with us, you agree to our policies:

Your salon services are reserved especially for you. We value your business and, in turn, ask that you respect the salon’s scheduling policies. SHOULD YOU NEED TO CANCEL OR RESCHEDULE, PLEASE NOTIFY US AT LEAST 24 HOURS IN ADVANCE BEFORE YOUR SCHEDULED APPOINTMENT TO AVOID ANY CHARGES.

We recognize that the time of our guests and staff is valuable, and we have implemented this policy for this reason. When you miss an appointment with us, we lose your business and the potential business of other guests who could have scheduled an appointment for the same time. Additionally, sometimes our staff will function in an “on-call” status and can travel to the salon specifically for your service. For these reasons, we are obligated to compensate our staff for their time and make up for the lost revenue.

We require a card on file for certain services as a part of our cancellation policy and make necessary charges to your account on the date of your scheduled services. So please have your credit card ready when booking. You will not be billed unless there is a cancellation or no-show. New clients will be asked to secure their reservation with a 20% deposit. Some appointments over 1 hour or $35 may require a 50% deposit to hold your reservation. Your deposit goes towards your services at checkout and is refundable only if you cancel before the 24-hour grace period. Hence, more advance notice of your appointment needs to cancel/reschedule is greatly appreciated.

Please note: We do not accept personal checks. The only form of payment accepted is cash or credit card.

We ask that you cancel/reschedule at least 24 hours in advance to avoid a cancellation charge. Less than 24-hr notice will result in a charge equal to 20% of the reserved service and forfeiture of any deposit. If you have made aΒ  prepayment, we will retain all or part of your prepayment. Guests who miss their appointments without giving any prior notification/no-shows or day of cancellations / reschedules will be charged in full for the scheduled service amount.

Please call us at 770-442-7684 to cancel your appointment during business hours, 24 hours before the day of your appointment. Please note texts and voicemails outside of business hours will not be registered as canceled.

We may need to discuss your appointment to hold your reservation. Ensure you are booked correctly and with the appropriate time for your service. We may call or text you to discuss/confirm more details. If we cannot reach you to get appointment details for accuracy, your appointment is subject to cancellation for non-response. You can always reach out to rebook for the next available time.

 

LATE ARRIVALS:

Please allow extra time for traffic and parking to arrive at your scheduled time. Each appointment is scheduled according to your specific needs. If you arrive late, we will do our best to accommodate you. Still, we may not have time to complete your entire service, and, in that case, we will have to reschedule you to another date/time that will accommodate the entire service process based on appointment availability. We will wait up to 10 minutes past your scheduled appointment.

 

CONFIRMATIONS:

Your appointment is subject to cancellation if we cannot confirm. In support of our other guests and your stylist’s time, please confirm your appointments when our scheduling system sends the confirmation text to the phone number you provided at the time of booking. A simple C to confirm or yes response will do it! If our scheduling system or the salon staff cannot contact you, please understand that it is your responsibility also to remember your appointment date and time to avoid late arrivals, missed appointments, and potential cancellation fees.

 

SERVICE ADJUSTMENT:

We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 3 days of your visit, and we will be happy to correct it at no additional charge. Any additional services rendered apart from the correction of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your service. Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a physical product), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform a correction service, no monetary refunds will be issued for services rendered, no exceptions. Redos are scheduled exactly like regular appointments based on availability.

 

RETURNS/REFUNDS:

All retail product sales are final. No returns, no exchanges. Due to the artistic nature of the service we provide, we cannot offer refunds on services performed. However, we will work reasonably to ensure you are satisfied with a redo service.

 

Thank you for your understanding and cooperation. We look forward to serving you.